An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim
Job Summary
An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
This role involves investigating, strategising, managing and gathering information and evidence to support sound decision making with respect to the claim outcome.
EML provides career opportunities and great employee benefits, including flexibility to work from home, a corporate wellbeing program, generous discounts, comprehensive learning and development opportunities, and up to 16 weeks paid parental leave.
Matching Summary
An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
Skills & Requirements
Must-have
Claims eligibility assessment
Customer service focus
Inbound and outbound call management
Information gathering for claims
Decision making in claims process
Nice-to-have
Experience in worker’s compensation or insurance
Experience within a legal environment
Strong written and verbal communication skills
Problem solving and organisational skills
Supportive team culture
Key Requirements
Tertiary studies in business, law or allied health advantageous