Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $90,300 - $160,400 usd depending on location...
Fully remote
3+ years csm experience in saas
2+ years change management practice
Salesforce and gainsight proficiency
The role involves ensuring customers achieve maximum value from Workday Adaptive Planning through strategic advisory and partnership

Job Summary

  • The role involves ensuring customers achieve maximum value from Workday Adaptive Planning through strategic advisory and partnership.
  • Candidates are expected to manage a portfolio of 50-60 enterprise accounts totaling over $5M in ARR within the first year.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers while providing competitive compensation and benefits.

Matching Summary

The role involves ensuring customers achieve maximum value from Workday Adaptive Planning through strategic advisory and partnership.

Salary

Base: $90,300 - $160,400 USD depending on location; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described as available

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practice
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal negotiation and contract management

Nice-to-have

  • Experience in EPM or financial ERP space
  • Pricing strategy and critical thinking
  • Trusted advisor executive presence
  • Strategic planning for enterprise accounts
  • Collaboration across Sales and Product teams

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years proven account management experience
  • 2+ years CRM usage (Salesforce) and CS tools (Gainsight)

Work Rights

Not specified

Tailored Resume

Cover Letter