Competitive salary; annual bonus based on personal...
Bachelor's degree in computer science or equivalent
Strong coding experience in java or golang
Knowledge of sql and relational databases
The Technical Support Engineer is responsible for delivering quality software support to customers and partners while ensuring high satisfaction through effective escalation management
Job Summary
The Technical Support Engineer is responsible for delivering quality software support to customers and partners while ensuring high satisfaction through effective escalation management.
This role requires independent research and development of solutions using diagnostics such as product logs, source code, and network logs to resolve complex technical issues.
Employees receive competitive compensation including an annual bonus, comprehensive medical benefits, and unlimited sick time within a collaborative work environment.
Matching Summary
The Technical Support Engineer is responsible for delivering quality software support to customers and partners while ensuring high satisfaction through effective escalation management.
Salary
Competitive salary; Annual bonus based on personal performance; Medical, dental, vision, retirement plan included
Skills & Requirements
Must-have
Bachelor's degree in Computer Science or equivalent
Strong coding experience in Java or GoLang
Knowledge of SQL and relational databases
Experience with Linux operating systems
Proficiency with JIRA ticketing tools
Nice-to-have
Cloud infrastructure knowledge AWS GCP Azure
Experience with Confluence documentation systems
Ability to work independently on complex issues
Collaborative team environment participation
Initiative in acquiring new platform expertise
Key Requirements
1-3 years of relevant professional experience preferred
Bachelor's degree in Computer Science or Engineering
Strong aptitude for complex technical problem solving