Service Coordinator

THAWE MARINE PTE. LTD.

Singapore
Not specified
Service job lifecycle management
Customer inquiry resolution
Spare parts availability monitoring
THAWE MARINE PTE. LTD. is seeking a Service Coordinator to manage the lifecycle of service jobs related to marine electronic equipment. The role involves ensuring high-quality service delivery and customer satisfaction while collaborating with various internal teams

Job Summary

  • The Service Coordinator oversees the entire lifecycle of service jobs including repairs, troubleshooting, installation, and maintenance of navigation and communication equipment.
  • This role ensures high-quality service delivery by collaborating with sales managers and engineers to secure spare parts and meet customer deadlines.
  • THAWE MARINE provides a global network of support partners and requires staff to maintain professional standards while driving continuous improvement through service report reviews.

Matching Summary

Match Score: 85

THAWE MARINE PTE. LTD. is seeking a Service Coordinator to manage the lifecycle of service jobs related to marine electronic equipment. The role involves ensuring high-quality service delivery and customer satisfaction while collaborating with various internal teams.

Skills & Requirements

Must-have

  • Service job lifecycle management
  • Customer inquiry resolution
  • Spare parts availability monitoring
  • Daily service schedule coordination
  • Export guideline compliance

Nice-to-have

  • Strong problem-solving skills
  • Positive responsible attitude
  • Effective English communication
  • Team leadership capabilities
  • Continuous improvement mindset

Key Requirements

  • 1-2 years experience in customer service or coordination
  • Familiarity with maritime, shipbuilding, oil & gas industries
  • Bachelor's degree or diploma in Electronic/Electrical Engineering
  • Diploma or certification in IT, Electrical, or Electronics

Work Rights

Not specified

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