**
Ericsson Telecommunications Pte Ltd is seeking a Lead Service Delivery Manager in Singapore to oversee client relationships and ensure optimal service delivery. The role encompasses contract management, customer satisfaction, and the development of service agreements while also focusing on budget management and safety performance.
**
Job Summary
The Service Delivery Manager is responsible for maintaining client relationships and ensuring proper customer support service delivery.
This role requires securing margins on contracts through efficient management of costs, budget, and adherence to safety regulations.
The successful candidate will identify add-on sales opportunities and act as the primary escalation point for both customers and internal teams.
Matching Summary
Match Score: 75
**
Ericsson Telecommunications Pte Ltd is seeking a Lead Service Delivery Manager in Singapore to oversee client relationships and ensure optimal service delivery. The role encompasses contract management, customer satisfaction, and the development of service agreements while also focusing on budget management and safety performance.
**
Skills & Requirements
Must-have
Contract Lifecycle Management
Financial Analysis and Budgeting
Service Level Agreement (SLA) Fulfillment
Customer Relationship Management
Occupational Health and Safety Compliance
Nice-to-have
Machine Learning Knowledge
Trade Compliance Expertise
Business Acumen and Sales Opportunity Creation
Knowledge Sharing and Collaboration Skills
Ericsson Portfolio Familiarity
Key Requirements
Experience in Contract Lifecycle Management
Proven track record in Financial Analysis
Strong Customer Success and Relationship Management skills