Executive - Call Centre

AIA

**
Running operations
Implementing process improvements
Plan and monitor activities
** AIA is seeking an Executive for their Call Centre operations, focusing on improving processes and managing customer interactions to contribute to their mission of promoting healthier lives. The ideal candidate will drive operational efficiency, develop staff, and enhance customer service delivery while aligning with the company's vision of sustainable growth and personal development. **

Job Summary

  • Responsible for running the operations and implementing process improvements of the customer contact centre.
  • Develop contact centre staff through continuous review, feedback, and on-the-job training.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

Match Score: 75

** AIA is seeking an Executive for their Call Centre operations, focusing on improving processes and managing customer interactions to contribute to their mission of promoting healthier lives. The ideal candidate will drive operational efficiency, develop staff, and enhance customer service delivery while aligning with the company's vision of sustainable growth and personal development. **

Skills & Requirements

Must-have

  • running operations
  • implementing process improvements
  • plan and monitor activities
  • analyse and measure effectiveness
  • develop sustainable improvements
  • develop contact centre staff

Nice-to-have

  • ambitious people
  • shaping the future
  • career and personal growth
  • inspiring and supportive leaders
  • healthier, longer, better lives

Key Requirements

  • Must provide all requested information
  • Ensure information is accurate and up-to-date

Work Rights

Not specified

Tailored Resume

Cover Letter