Sr. Service Delivery Manager

SHI International Corp

Base: $100,000 - $115,000; bonus: included in rang...
3+ years direct customer support experience
3+ years delivering microsoft services
Incident and request management processes
The Senior Service Delivery Manager supports Expert Support customers in SHI Services/Managed Services with a focus on high-quality service delivery

Job Summary

  • The Senior Service Delivery Manager supports Expert Support customers in SHI Services/Managed Services with a focus on high-quality service delivery.
  • This role involves overseeing service operations, resolving escalations, leading renewal discussions, and coaching the team to meet customer satisfaction goals.
  • SHI International Corp offers a commitment to diversity, continuous professional growth, and comprehensive health and financial benefits to its 7,000 employees.

Matching Summary

The Senior Service Delivery Manager supports Expert Support customers in SHI Services/Managed Services with a focus on high-quality service delivery.

Salary

Base: $100,000 - $115,000; Bonus: Included in range; Benefits: Medical, vision, dental, 401K, flexible spending

Skills & Requirements

Must-have

  • 3+ years direct customer support experience
  • 3+ years delivering Microsoft services
  • Incident and request management processes
  • Microsoft 365 or Azure certification within 2 months
  • Creating business reviews and presentations

Nice-to-have

  • Global organization experience
  • Team mentorship success
  • Consultative sales approach
  • Advanced technical knowledge
  • Proactive problem-solving skills

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3+ years experience with SLAs
  • Current or pending Microsoft 365/Azure certification
  • Ability to travel for meetings

Work Rights

Not specified

Tailored Resume

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