Customer Service Associate

Prudential

Multiple Locations
Base: $38,900.00 to $64,200.00; bonus/equity: year...
Fully remote
Customer transaction processing
Accuracy and timeliness
Issue resolution
The Customer Service Associate plays a critical role in delivering accurate and timely member-level transaction processing while ensuring an exceptional customer experience

Job Summary

  • The Customer Service Associate plays a critical role in delivering accurate and timely member-level transaction processing while ensuring an exceptional customer experience.
  • Responsibilities include processing customer transactions such as enrollments, beneficiary changes, disbursements, termination processing, and demographic changes.
  • Prudential offers market competitive base salaries, yearly bonus potential, comprehensive benefits including medical, dental, vision, life insurance, PTO, 401(k) with match, pension plan, wellness programs, and education benefits.

Matching Summary

The Customer Service Associate plays a critical role in delivering accurate and timely member-level transaction processing while ensuring an exceptional customer experience.

Salary

Base: $38,900.00 to $64,200.00; Bonus/Equity: Yearly bonus potential; Benefits: Medical, dental, vision, life insurance, disability insurance, PTO, 401(k) with match, pension plan, wellness programs, education benefits

Skills & Requirements

Must-have

  • Customer transaction processing
  • Accuracy and timeliness
  • Issue resolution
  • Microsoft Office proficiency
  • Excel knowledge

Nice-to-have

  • Continuous learning and improvement
  • Fast-paced environment adaptability
  • Cross-functional collaboration

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3 years of Insurance experience preferred
  • Knowledge of Group Insurance products preferred

Work Rights

Not specified

Tailored Resume

Cover Letter