The City of Galveston is seeking a Utility Customer Service Specialist responsible for utility billing, cashiering, and customer service functions. This role requires strong customer service skills and the ability to handle a variety of inquiries and service requests from utility customers in a professional manner
Job Summary
The Utility Customer Service Specialist serves as the primary point of contact for utility customers, resolving concerns and processing service requests professionally.
Essential duties include collecting payments, arranging payment plans, and preparing monthly reconciliation reports with high accuracy.
Employees may be required to work during emergencies to ensure the safety and well-being of the public through vital service restoration.
Matching Summary
Match Score: 75
The City of Galveston is seeking a Utility Customer Service Specialist responsible for utility billing, cashiering, and customer service functions. This role requires strong customer service skills and the ability to handle a variety of inquiries and service requests from utility customers in a professional manner.
Salary
Compensation Range DOQ
Skills & Requirements
Must-have
High school diploma or equivalent required
Two years general staff support experience
Proficient in data entry and office software
Ability to handle monetary transactions accurately
Strong customer service and communication skills
Nice-to-have
Customer service experience preferred
Knowledge of utility billing procedures
Basic understanding of accounting principles
Ability to work during emergencies
Valid Texas driver's license
Key Requirements
High School diploma or equivalent
Two years of general staff support experience
Possession of valid Texas driver's license (if required)