Senior Contact Center Engineer

Abbott

Alameda, California, United States
Base: $114,000.00 – $228,000.00; bonus/equity: not...
Five9 cloud-based contact center platform
Technical support for cloud contact center systems
Integration of contact center systems
Abbott is a global healthcare leader with a portfolio of life-changing technologies, employing 114,000 colleagues in over 160 countries

Job Summary

  • Abbott is a global healthcare leader with a portfolio of life-changing technologies, employing 114,000 colleagues in over 160 countries.
  • The Senior Contact Center Engineer will support the Five9 cloud-based platform, troubleshoot systems, and integrate with enterprise tools like CRMs and IVR.
  • Abbott offers comprehensive benefits including career development, free medical coverage, retirement savings, and tuition reimbursement.

Matching Summary

Abbott is a global healthcare leader with a portfolio of life-changing technologies, employing 114,000 colleagues in over 160 countries.

Salary

Base: $114,000.00 – $228,000.00; Bonus/Equity: Not specified; Benefits: Free medical coverage, excellent retirement savings plan, tuition reimbursement

Skills & Requirements

Must-have

  • Five9 cloud-based contact center platform
  • Technical support for cloud contact center systems
  • Integration of contact center systems
  • SIP trunking and routing
  • Cloud computing and contact center technologies

Nice-to-have

  • Customer-focused
  • Collaborative team environment
  • Adapt to fast-paced changes
  • Emerging trends and best practices

Key Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 7+ years of experience in cloud computing, CCaaS, contact centers, or telecommunication systems
  • Familiarity with scripting languages (e.g., Python, Bash)
  • Basic experience with APIs and web services

Work Rights

Not specified

Tailored Resume

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