Customer Service Representative

Petz Plaza

Cornelius, NC, United States
Base: $13.00–$16.00ph doe; bonus/equity: tips; ben...
On-site
Handling phones and customers
Welcoming pet parents and vips
Managing check-ins and check-outs
Petz Plaza is seeking a Customer Service Representative to enhance the experience of pet owners at their facility in Cornelius, NC. The ideal candidate should be passionate about both pets and people, with strong communication skills and a customer service background

Job Summary

  • We are revolutionizing the pet industry and looking for someone who can make every client feel like a VIP (Very Important Pet-parent).
  • Part-time health, mental health, and telehealth benefits are offered, with pay starting at $13.00–$16.00/hour DOE + tips.
  • You’ll be on your feet often, need to lift 40 lbs, and have availability on evenings, weekends, and holidays required.

Matching Summary

Match Score: 85

Petz Plaza is seeking a Customer Service Representative to enhance the experience of pet owners at their facility in Cornelius, NC. The ideal candidate should be passionate about both pets and people, with strong communication skills and a customer service background.

Salary

Base: $13.00–$16.00/hour DOE; Bonus/Equity: tips; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • handling phones and customers
  • welcoming pet parents and VIPs
  • managing check-ins and check-outs
  • balancing end-of-day cash drawer
  • responding to complaints with patience
  • keeping lobby clean and welcoming

Nice-to-have

  • fluent in human and hound
  • juggling occasional muddy paw prints
  • elevate the love and lives of pet families
  • making pets feel at home

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required

Work Rights

Not specified

Tailored Resume

Cover Letter