Specialist, Servicenow Platform Operations - Instance Management

Merck Sharp & Dohme Corp

Hyderabad, India
Hybrid
Servicenow platform operations
Tier 2 and tier 3 support
Service catalog item management
Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.
  • Provide tier 2 and tier 3 operational support for ServiceNow applications, coordinate problem investigations, and support release activities.
  • Collaborate with cross-functional teams and vendors to ensure system stability, reliability, and accuracy while staying updated on ServiceNow best practices.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.

Skills & Requirements

Must-have

  • ServiceNow platform operations
  • Tier 2 and Tier 3 support
  • Service Catalog Item management
  • Update set migration
  • Instance cloning and data migration
  • SDLC and technical documentation

Nice-to-have

  • Agile development methodologies
  • Global team collaboration
  • Problem investigation coordination

Key Requirements

  • 3+ years of ServiceNow support experience
  • CMDB, ITSM, Flows/sub-flows/flow actions expertise
  • Instance observer or advanced administration expertise
  • Bachelor's degree in computer science or IT
  • ITIL processes and best practices knowledge

Work Rights

Not specified

Tailored Resume

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