Customer Service Lead

Gentle Care Pet Clinic

Sharon, MA, United States
Base: pyy up to $22 ph; bonus/equity: bonus pyy op...
Client service & communication
Patient records & technology
Leadership & supervision
This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include managing client service and communication, maintaining patient records and technology, and providing leadership and supervision for the reception team.
  • The clinic offers a positive, team-oriented work environment with a strong emphasis on leadership development and professional growth, along with a competitive compensation and benefits package.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.

Salary

Base: Pay up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Client Service & Communication
  • Patient Records & Technology
  • Leadership & Supervision
  • Answer phone calls and emails
  • Process billing transactions
  • Recruit, onboard, and train

Nice-to-have

  • Passionate veterinary receptionist
  • Teaching and mentoring others
  • Positivity and accountability
  • Team-oriented work environment
  • Leadership development and growth

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1–2 years leadership or supervisory experience preferred
  • Knowledge of animal handling
  • Comfort with scheduling software

Work Rights

Not specified

Tailored Resume

Cover Letter