Front Office Guest Service Agent (full Time) - Intercontinental Perth

InterContinental Perth

Perth, Australia
On-site
Exceptional local insights
Anticipate every request
Guest recognition
As a Guest Service Agent in Front Office you'll be responsible for the arrival and departure experience of our guests, including check-in and check-out, up-selling, problem resolution, answering phone calls, providing guest recognition and assisting in any other day to day needs in a personalised manner

Job Summary

  • As a Guest Service Agent in Front Office you'll be responsible for the arrival and departure experience of our guests, including check-in and check-out, up-selling, problem resolution, answering phone calls, providing guest recognition and assisting in any other day to day needs in a personalised manner.
  • The successful candidate will have excellent personal presentation, positive energy, with proven skills in guest relations, problem solving and time management; and ideally have a working knowledge of hotel property management systems such as Opera.
  • You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including free duty meal daily, discounted CBD carparking access, and paid birthday leave.

Matching Summary

As a Guest Service Agent in Front Office you'll be responsible for the arrival and departure experience of our guests, including check-in and check-out, up-selling, problem resolution, answering phone calls, providing guest recognition and assisting in any other day to day needs in a personalised manner.

Skills & Requirements

Must-have

  • Exceptional local insights
  • Anticipate every request
  • Guest recognition
  • Problem resolution
  • Time management
  • Personalised service

Nice-to-have

  • Positive energy
  • Attentive guest service
  • Luxury environment experience

Key Requirements

  • Legal right to work in Australia
  • Ability to work shifts
  • Working knowledge of Opera PMS
  • Front Office/Reception experience

Work Rights

Must have legal right to work in Australia

Tailored Resume

Cover Letter