Ld Tech Gfo - French Language Expert

Unisys

Bangalore, India
Escalated client support
Field services inquiries
Engineer utilization tracking
Ensures the highest level of support for escalated client and/or Field Services inquiries

Job Summary

  • Ensures the highest level of support for escalated client and/or Field Services inquiries.
  • Serves as liaison between clients, various departmental stakeholders and leadership.
  • Defines and leads the implementation of Global Field Operations centralized / standardized process improvement initiatives through established change control processes.

Matching Summary

Ensures the highest level of support for escalated client and/or Field Services inquiries.

Skills & Requirements

Must-have

  • escalated client support
  • Field Services inquiries
  • engineer utilization tracking
  • client complaint resolution
  • Field Engineer ticket review
  • departmental liaison

Nice-to-have

  • root cause analysis
  • process standardization
  • change control processes
  • team member training

Key Requirements

  • High School Diploma or GED
  • 4-6 years’ experience
  • Certified in French language

Work Rights

Not specified

Tailored Resume

Cover Letter