Analista De Controldesk I

Serasa Experian

São Carlos, Brazil
On-site
Real-time operational flow monitoring
Control operational spreadsheets
Analyze traffic tool performance
Monitor real-time operational flow including orders in queue, pause excesses, absenteeism, indicator deviations, and SLA control

Job Summary

  • Monitor real-time operational flow including orders in queue, pause excesses, absenteeism, indicator deviations, and SLA control.
  • Analyze and handle leave and shift requests, update operational control spreadsheets, and provide support for operational calls.
  • Proactively analyze traffic tool performance, identify correction and improvement opportunities, and maintain the order traffic tool.

Matching Summary

Monitor real-time operational flow including orders in queue, pause excesses, absenteeism, indicator deviations, and SLA control.

Skills & Requirements

Must-have

  • Real-time operational flow monitoring
  • Control operational spreadsheets
  • Analyze traffic tool performance
  • Monitor volume and deviation hourly

Nice-to-have

  • Proactive correction and improvement identification
  • Inclusive culture and well-being focus
  • Commitment to innovation and technology

Key Requirements

  • High School Diploma
  • Intermediate Excel proficiency
  • Basic SQL knowledge
  • Familiarity with traffic tools (Avaya CMS)
  • Knowledge of operational indicators (TMA, TMO, SLA, absenteeism)

Work Rights

Not specified

Tailored Resume

Cover Letter