Senior Manager, Customer Success – Specialized Products

Workday

Atlanta, Georgia, USA
Base: $145,500 - $258,400 usd; bonus/equity: eligi...
Fully remote
8+ years customer success experience
5+ years people leadership experience
Enterprise customer management
This role leads a team of Customer Success Managers focused on driving adoption and retention for innovative AI-enabled products

Job Summary

  • This role leads a team of Customer Success Managers focused on driving adoption and retention for innovative AI-enabled products.
  • The position requires operationalizing success motions and developing playbooks tailored to emerging AI solutions while partnering cross-functionally.
  • Candidates must demonstrate executive presence to lead high-visibility conversations with senior leaders regarding ROI and responsible AI adoption.

Matching Summary

This role leads a team of Customer Success Managers focused on driving adoption and retention for innovative AI-enabled products.

Salary

Base: $145,500 - $258,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 8+ years Customer Success experience
  • 5+ years people leadership experience
  • Enterprise customer management
  • AI-enabled product knowledge
  • Executive business reviews

Nice-to-have

  • Consulting background
  • Value-focused engagement
  • Strategic program development
  • Ambiguous environment adaptability
  • Data-driven decision making

Key Requirements

  • 8+ years in Customer Success or Strategy
  • 5+ years of people leadership experience
  • Experience with enterprise customers
  • Ability to travel up to 35%

Work Rights

Not specified

Tailored Resume

Cover Letter