Bilingual (en/fr) Technical Customer Service Agent Ii
TELUS Health
Remote, CA
Fully remote
Fluency in english and french
3-5 years customer-facing application support
Sla-driven environment experience
This role supports TELUS Health One, a premier Employee Engagement Platform providing 24/7 access to critical mental health services for millions of users worldwide
Job Summary
This role supports TELUS Health One, a premier Employee Engagement Platform providing 24/7 access to critical mental health services for millions of users worldwide.
The successful candidate will act as the voice of the client internally, collaborating with product teams to resolve technical inquiries while maintaining strict service level agreements.
The position requires a proactive problem solver who can translate complex technical issues into clear instructions for non-technical users seeking care and resources.
Matching Summary
This role supports TELUS Health One, a premier Employee Engagement Platform providing 24/7 access to critical mental health services for millions of users worldwide.
Skills & Requirements
Must-have
Fluency in English and French
3-5 years customer-facing application support
SLA-driven environment experience
Technical troubleshooting and diagnosis
Active listening and de-escalation skills
Nice-to-have
Detective mindset for problem solving
Proactive approach to process improvement
Ability to translate technical jargon
Experience with digital-first health solutions
Collaborative internal stakeholder engagement
Key Requirements
University degree or College diploma in Business or IT
3-5 years of experience in Technical Support
Advanced knowledge of English required for external/internal interactions
Subject to Government of Canada Personnel Security Screening