Product Support Representative - Emea Region - Skywise Core
Airbus Helicopters Polska Sp. z o.o.
Gdansk, Poland
Hybrid (3 days per week in gdansk office)
Technical deployment of digital clusters
Advanced (l2/l3) technical support
Customer training and knowledge transfer
Airbus Helicopters Polska is seeking a Product Support Representative for the EMEA region, responsible for deploying digital solutions and providing technical support to airline customers. The role requires a strong technical background, particularly in aviation and software, as well as excellent communication skills
Job Summary
The Product Support Representative serves as the primary technical bridge between our digital ecosystem and our airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence.
Responsibilities include leading solution deployment, providing in-service support and optimization, and acting as the 'Voice of the Customer' to influence the product roadmap.
The role offers a stable, full-time employment contract with flexible working hours, a hybrid model, training opportunities, and access to the latest knowledge and technologies.
Matching Summary
Match Score: 85
Airbus Helicopters Polska is seeking a Product Support Representative for the EMEA region, responsible for deploying digital solutions and providing technical support to airline customers. The role requires a strong technical background, particularly in aviation and software, as well as excellent communication skills.
Skills & Requirements
Must-have
Technical deployment of digital clusters
Advanced (L2/L3) technical support
Customer training and knowledge transfer
Voice of the Customer feedback synthesis
Fluent English communication
Nice-to-have
Agile development culture
Data driven strategies
AI capabilities
Digital twin technology
Pro-active customer support
Key Requirements
Bachelor’s or Master’s in Engineering, Computer Science, IT, or equivalent
4+ years of customer-facing technical support or implementation experience
SaaS expertise
Familiarity with Big Data, AI, databases, or web technologies
Understanding of Airline Maintenance, Engineering, Flight Operations, or Technical Operations