Customer Service Representative

Russett Southwest

Tucson, AZ, US
$16-$20ph
On-site
Professionalism, clarity, and empathy in calls
Proactive customer communication
Efficient technician dispatching
The Customer Service Representative plays a critical role in the daily operations of Russet Southwest, ensuring efficient scheduling, clear customer communication, and effective coordination with service technicians

Job Summary

  • The Customer Service Representative plays a critical role in the daily operations of Russet Southwest, ensuring efficient scheduling, clear customer communication, and effective coordination with service technicians.
  • Key responsibilities include managing inbound calls, proactively communicating with customers, dispatching service technicians efficiently, and optimizing schedules to reduce travel time.
  • Russet Southwest offers paid time off, a 401(k) plan, continued education and training, and employee development pathways.

Matching Summary

The Customer Service Representative plays a critical role in the daily operations of Russet Southwest, ensuring efficient scheduling, clear customer communication, and effective coordination with service technicians.

Salary

$16-$20/Hour

Skills & Requirements

Must-have

  • Professionalism, clarity, and empathy in calls
  • Proactive customer communication
  • Efficient technician dispatching
  • ServiceTitan or comparable software
  • Optimize schedules for efficiency
  • Track key performance metrics

Nice-to-have

  • Supportive professional environment
  • Growth and development opportunities
  • Company and managerial support

Key Requirements

  • Previous dispatching or customer service experience
  • Experience with ServiceTitan or CRM/dispatch software
  • Strong multitasking skills
  • Excellent verbal and written communication skills
  • Proven problem-solving abilities
  • Detail-oriented and process-driven mindset

Work Rights

Not specified

Tailored Resume

Cover Letter