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Salesforce is seeking a Technical Support Engineer for their GVC Cloud team, specifically targeting U.S. citizens. The role involves troubleshooting complex technical issues, guiding customers on Salesforce technology, and providing exceptional customer support within a fast-paced environment.
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Job Summary
Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud.
Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions.
Matching Summary
Match Score: 75
**
Salesforce is seeking a Technical Support Engineer for their GVC Cloud team, specifically targeting U.S. citizens. The role involves troubleshooting complex technical issues, guiding customers on Salesforce technology, and providing exceptional customer support within a fast-paced environment.
**
Salary
Base: $80,900 - $122,300 annually; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Salesforce platform products
technical troubleshooting
customer experience
complex technical issues
cross-functional collaboration
Nice-to-have
AI/LLM technologies
conversational AI
AI orchestration frameworks
consultative relationships
Key Requirements
Bachelor's degree or equivalent experience
2+ years of experience
Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce