Customer Success Manager - Buyside

Octus

New York, United States
Base: $70,000-$95,000; bonus/equity: performance-b...
On-site
Strong communication skills
Relationship building abilities
Problem solving skills
The Customer Success Manager will manage a book of existing Buy Side firms to drive retention rates and increase product usage

Job Summary

  • The Customer Success Manager will manage a book of existing Buy Side firms to drive retention rates and increase product usage.
  • Octus offers competitive benefits including matched 401k, pension plans, generous parental leave, and educational reimbursements for career development.
  • This role requires acting as the voice of the customer by collaborating with sales, editorial, product, and tech teams to meet client needs.

Matching Summary

The Customer Success Manager will manage a book of existing Buy Side firms to drive retention rates and increase product usage.

Salary

Base: $70,000-$95,000; Bonus/Equity: Performance-based annual bonus; Benefits: Competitive health benefits, matched 401k, PTO, gym subsidies

Skills & Requirements

Must-have

  • Strong communication skills
  • Relationship building abilities
  • Problem solving skills
  • 1-5 years customer facing experience

Nice-to-have

  • Experience in financial services
  • Familiarity with credit markets
  • Self-starter and adaptable mindset
  • Diligent and organized approach

Key Requirements

  • 1-5 years of customer facing experience
  • Excellent written and verbal communication skills
  • Experience in financial services preferred

Work Rights

Not specified

Tailored Resume

Cover Letter