Product & Customer Support Executive

DATWYLER IT INFRA PTE. LTD.

Singapore, Singapore
End-to-end product lifecycle management
Product certification and compliance tracking
Structured documentation and version control
The role is responsible for supporting the end-to-end lifecycle management of core products while ensuring operational excellence and accurate documentation

Job Summary

  • The role is responsible for supporting the end-to-end lifecycle management of core products while ensuring operational excellence and accurate documentation.
  • Candidates will manage product certifications, maintain competitive pricing strategies, and handle post-sales support workflows including service tickets and SLAs.
  • This position offers an opportunity to drive product excellence across APAC through cross-functional collaboration with global engineering and sales teams.

Matching Summary

Match Score: 75

The role is responsible for supporting the end-to-end lifecycle management of core products while ensuring operational excellence and accurate documentation.

Skills & Requirements

Must-have

  • End-to-end product lifecycle management
  • Product certification and compliance tracking
  • Structured documentation and version control
  • Pricing analysis and price book maintenance
  • CRM and service ticketing system usage
  • Cross-functional stakeholder communication

Nice-to-have

  • Experience with structured cabling systems
  • Modular datacenter subsystem knowledge
  • Proficiency in Adobe InDesign
  • Proactive problem-solving abilities
  • Strong attention to detail and accuracy

Key Requirements

  • Diploma or Degree in Engineering, Business, IT, or related fields
  • 1–3 years of experience in product management or technical support
  • Familiarity with SAP CRM and desktop publishing applications

Work Rights

Not specified

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