Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
3 years saas enterprise software experience
Object oriented programming knowledge
Log file analysis capability
Workday is seeking a Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role involves providing technical support for SaaS enterprise software, focusing on customer satisfaction while working collaboratively with various teams

Job Summary

  • This role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while delivering time-sensitive solutions.
  • The team operates on a 24/7 global shift pattern to ensure continuous coverage for customers worldwide.
  • Workday offers flexible work schedules requiring at least 50% in-office time per quarter, along with comprehensive benefits and a focus on employee wellbeing.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role involves providing technical support for SaaS enterprise software, focusing on customer satisfaction while working collaboratively with various teams.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years SaaS enterprise software experience
  • Object Oriented Programming knowledge
  • Log file analysis capability
  • SQL syntax proficiency
  • API client experience

Nice-to-have

  • HCM or Talent Acquisition solution experience
  • SOAP WSDL XML web service integration
  • Health monitoring tools usage
  • Knowledge Centered Service contribution
  • Resilience under tight timeframes

Key Requirements

  • P3: 3 years SaaS experience
  • P2: 2 years SaaS experience
  • Basic Object Oriented Programming skills
  • Ability to read and analyze log files
  • Experience with SoapUI, Postman, or Test Studio

Work Rights

Not specified

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