Customer Experience Specialist

REA Group

Sydney, Australia
Hybrid
1+ years customer-facing experience
Strong technical proficiency with multiple systems
Ability to multitask in fast-paced environment
The role serves as the front-line customer service interface for REA Group's customers and internal stakeholders

Job Summary

  • The role serves as the front-line customer service interface for REA Group's customers and internal stakeholders.
  • Employees will resolve issues via phone, email, and web chat while utilizing systems like Zendesk and Salesforce.
  • The company offers a hybrid work model, flexible leave options, and recognition as one of Australia's Top 5 Best Workplaces.

Matching Summary

The role serves as the front-line customer service interface for REA Group's customers and internal stakeholders.

Skills & Requirements

Must-have

  • 1+ years customer-facing experience
  • Strong technical proficiency with multiple systems
  • Ability to multitask in fast-paced environment
  • Experience resolving customer problems timely

Nice-to-have

  • Zendesk, Slack, Salesforce experience
  • Real estate leasing or property management background
  • Growth mindset and enthusiasm for learning
  • Proactive innovation in customer experience

Key Requirements

  • 1+ years experience in fast-paced customer-facing environment
  • Demonstrated resilience and accountability for customer experience
  • Strong analysis and decision-making skills

Work Rights

Not specified

Tailored Resume

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