Develop advanced understanding of interdependencies
Develop broad knowledge of monitoring and alerting
As the Application Support Lead at Global Relay in London, you'll be at the forefront of ensuring seamless operation and support for our suite of products and services
Job Summary
As the Application Support Lead at Global Relay in London, you'll be at the forefront of ensuring seamless operation and support for our suite of products and services.
You'll assume a pivotal role in leading the application support team, championing a culture of excellence, and safeguarding the robustness and reliability of our technical infrastructure.
Employees are required to attend the office 4 days per week in accordance with Global Relay’s hybrid working policy.
Matching Summary
As the Application Support Lead at Global Relay in London, you'll be at the forefront of ensuring seamless operation and support for our suite of products and services.
Skills & Requirements
Must-have
Develop intimate knowledge of GR Products
Develop advanced understanding of interdependencies
Develop broad knowledge of monitoring and alerting
Lead technical recovery for major incidents
Identify technical root cause of incidents
Improve efficiency and effectiveness of team
Ensure new products are supportable
Build business cases for new tooling
Nice-to-have
Champion a culture of excellence
Safeguard technical infrastructure robustness
Proactive problem-solving
Elevate customer experience
Mentors and manages specialists
Promotes team in all situations
Represents team at Lead level
Customer experience at the heart of all work
Key Requirements
Previous experience in a SAAS organization
Demonstrable experience building and managing people