Bilingual Customer Experience Representative

Allegion Plc

Mississauga, Ontario, Canada
Base: $39,000 to $60,000; bonus/equity: 5% discret...
Fully remote
Bilingual french and english
Customer communication via phone/email
Product availability inquiries
Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies

Job Summary

  • Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.
  • Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
  • Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

Matching Summary

Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.

Salary

Base: $39,000 to $60,000; Bonus/Equity: 5% discretionary bonus; Benefits: Health, dental, and other insurance coverage, Tuition Reimbursement, Employee Discounts

Skills & Requirements

Must-have

  • Bilingual French and English
  • Customer communication via phone/email
  • Product availability inquiries
  • Order fulfillment and modification
  • Warranty program administration
  • Internal department collaboration

Nice-to-have

  • Positive customer relationship building
  • Professional and courteous communication
  • Problem-solving techniques
  • Self-motivated time management

Key Requirements

  • Minimum 2 years customer service experience
  • Post-Secondary Education preferred
  • Working knowledge of AS400 system

Work Rights

Must reside in Ontario

Tailored Resume

Cover Letter