Client Relation Specialist - Export

Avantor

Bachelor's degree in business or 3-5 years experience
Proficiency in crm software, sap, microsoft office
Excellent verbal and written communication skills
The role involves building strong relationships with clients while providing initial technical product support and troubleshooting issues

Job Summary

  • The role involves building strong relationships with clients while providing initial technical product support and troubleshooting issues.
  • Candidates will manage client onboarding, order tracking, and complaint resolution using the C4C ticketing system.
  • The position contributes to Export Regional Sales Teams' monthly sales and gross margin targets through accurate forecasting and record keeping.

Matching Summary

The role involves building strong relationships with clients while providing initial technical product support and troubleshooting issues.

Skills & Requirements

Must-have

  • Bachelor's degree in business or 3-5 years experience
  • Proficiency in CRM software, SAP, Microsoft Office
  • Excellent verbal and written communication skills
  • Experience with C4C ticketing system
  • Ability to troubleshoot moderately complex issues

Nice-to-have

  • Proficiency in Power BI and Ecommerce tools
  • Multilingual capabilities
  • Strong empathy when dealing with frustrated customers
  • Experience in a similar industry
  • Ability to collaborate effectively with different departments

Key Requirements

  • Bachelor's degree in business or 3-5 years customer service experience
  • Proficiency in CRM, SAP, Excel, and Microsoft Office
  • Strong problem-solving and interpersonal skills

Work Rights

Not specified

Tailored Resume

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