Customer Service Representative

YETI

Bozeman, Montana, United States
Hybrid (in-person for initial training, then potential for fully remote)
2+ years relevant customer service experience
Proficiency with netsuite transaction systems
In-depth knowledge of mystery ranch product lines
YETI is seeking a Customer Service Representative to enhance customer relationships and provide outstanding service. The role is based in Bozeman, Montana, initially requiring in-person presence for training, with potential for remote work later

Job Summary

  • The role involves serving as the primary point person for answering incoming calls and resolving customer inquiries across multiple channels including phone, email, and social media.
  • Employees must possess an advanced understanding of NetSuite and detailed knowledge of Mystery Ranch legacy and current mission product lines to effectively assist customers.
  • This position requires in-person presence during initial onboarding and training in Bozeman, Montana, before potentially transitioning to a remote work arrangement.

Matching Summary

Match Score: 75

YETI is seeking a Customer Service Representative to enhance customer relationships and provide outstanding service. The role is based in Bozeman, Montana, initially requiring in-person presence for training, with potential for remote work later.

Skills & Requirements

Must-have

  • 2+ years relevant customer service experience
  • Proficiency with NetSuite transaction systems
  • In-depth knowledge of Mystery Ranch product lines
  • Ability to handle multi-channel customer interactions
  • Experience with government purchasing requirements

Nice-to-have

  • Outgoing, welcoming, and energetic personality
  • Strong attention to detail and multi-tasking skills
  • Willingness to travel to tradeshows and sales meetings
  • Ability to work off-hours outside standard schedule

Key Requirements

  • Greater than 2 years of relevant experience
  • Computer literacy with ability to learn various applications
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter