DXC Technology is seeking a Deskside Support Engineer for on-site support in Walton Oaks, UK. The ideal candidate will have a strong customer focus, technical competence, and the ability to thrive in a regulated environment while providing IT support for desktops and infrastructure
Job Summary
Provide wide ranging Deskside support to end users in office environments, working to resolve issues accurately and efficiently.
Support desktops and connected devices, as well as various pieces of infrastructure including network printers, network hardware & server hardware in a Hands & Eyes manner.
Contribute to the creation and up-keep of Knowledge Base Articles and adhere to all IT Asset Management procedures & policies.
Matching Summary
Match Score: 85
DXC Technology is seeking a Deskside Support Engineer for on-site support in Walton Oaks, UK. The ideal candidate will have a strong customer focus, technical competence, and the ability to thrive in a regulated environment while providing IT support for desktops and infrastructure.
Skills & Requirements
Must-have
Customer-focused IT issue resolution
Desktop and device support
Network printer troubleshooting
Hands & Eyes infrastructure support
ITIL practices documentation
Windows 10 and Office 365 support
Nice-to-have
Thrive in fast-paced regulated environment
Commitment to service quality
Positive attitude for ad-hoc tasks
Willingness to learn new skills
Key Requirements
3+ years of Desktop support experience
Experience supporting Windows 10
Experience supporting Microsoft Office suites including Office 365
Experience in a highly regulated / ITIL environment