Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified (potentially hybrid or onsite based on company norms).
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
Integer is seeking a Senior Manager of IT Service Management to oversee ITSM governance, incident, change, and problem management practices. The ideal candidate will possess extensive ITIL experience and demonstrate leadership in IT operations, compliance, and modernization initiatives

Job Summary

  • The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will be accountable for SOX ITGCs related to ITSM processes, ensuring ongoing audit readiness and control effectiveness.
  • The position offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and immediate 401(k) matching.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager of IT Service Management to oversee ITSM governance, incident, change, and problem management practices. The ideal candidate will possess extensive ITIL experience and demonstrate leadership in IT operations, compliance, and modernization initiatives.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, 401(k) match, and 80 hours holidays

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX IT General Controls audit readiness
  • CMDB governance and data integrity management

Nice-to-have

  • ITIL certification at Intermediate or Managing Professional level
  • Experience leading large-scale IT modernization initiatives
  • Strong executive communication and facilitation skills
  • Ability to balance control with agility in high-risk forums

Key Requirements

  • Bachelor's degree in computer science or Information Technology
  • Minimum 10 years of experience in IT Service Management
  • Demonstrated experience with SOX ITGCs or regulated IT controls

Work Rights

Not specified

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