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Bank of America Merrill Lynch is seeking a Credit Assistance Specialist for their Consumer Card division during the 2nd shift. The role focuses on providing credit assistance through outbound calls, requiring strong customer service, negotiation skills, and the ability to empathize with clients facing delinquency.
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Job Summary
This role is responsible for providing credit assistance and solutions to clients by handling outbound calls regarding delinquent accounts.
The position requires leveraging problem-solving competencies and empathy to negotiate repayment plans that benefit both the client and the bank.
Candidates must demonstrate adherence to collections compliance guidelines while meeting key performance indicators on an automated system.
Matching Summary
Match Score: 75
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Bank of America Merrill Lynch is seeking a Credit Assistance Specialist for their Consumer Card division during the 2nd shift. The role focuses on providing credit assistance through outbound calls, requiring strong customer service, negotiation skills, and the ability to empathize with clients facing delinquency.
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