Customer Service Representative (fragile Workers 68/99)
CAE
Rome, Italy
On-site
Training centre operational coordination
Customer management and onboarding
Contract compliance
Ensure the efficient execution of daily training centre operations, delivering an excellent customer experience while coordinating effectively with internal departments
Job Summary
Ensure the efficient execution of daily training centre operations, delivering an excellent customer experience while coordinating effectively with internal departments.
The role supports all stages of the customer journey and ensures contractual compliance and smooth training delivery.
Coordinate operational changes, improvements, and updates in coordination with Operations, Sales, and Planning.
Matching Summary
Ensure the efficient execution of daily training centre operations, delivering an excellent customer experience while coordinating effectively with internal departments.
Skills & Requirements
Must-have
Training centre operational coordination
Customer management and onboarding
Contract compliance
Logistics and services coordination
Security and EHS coordination
Fluent English
Nice-to-have
Additional languages are an asset
Familiarity with ELBA, STARS, or Gemini
Customer-oriented mindset
High attention to detail
Key Requirements
Experience in Customer Service, Training Administration, or Operational Coordination
Ability to work across multiple teams and manage several stakeholders
Comfortable working in a fast-paced, operational environment