Service Delivery Manager

Airbus Defence and Space

Newport, Gwent, United Kingdom
Hybrid
Identity and access management
Service level agreements (slas)
Continuous improvement
Manage the overall service delivery of the Identity and Access Management Digital Product, ensuring fulfillment of aligned Service Level Agreements in time, quality, and costs

Job Summary

  • Manage the overall service delivery of the Identity and Access Management Digital Product, ensuring fulfillment of aligned Service Level Agreements in time, quality, and costs.
  • Organize cooperation with commissioned IT service providers at operational, tactical, and strategic levels, while contributing to continuous improvements and problem management.
  • The role offers a competitive salary, annual profit share, contributory pension, share options, and a strong focus on work-life balance with flexible working arrangements and personal development opportunities.

Matching Summary

Manage the overall service delivery of the Identity and Access Management Digital Product, ensuring fulfillment of aligned Service Level Agreements in time, quality, and costs.

Skills & Requirements

Must-have

  • Identity and Access Management
  • Service Level Agreements (SLAs)
  • Continuous improvement
  • Problem management
  • Obsolescence management
  • Provider and service management

Nice-to-have

  • International mindset
  • Creative thinker
  • Digitalization and innovation projects

Key Requirements

  • UK Security Clearance
  • Proven experience in IT infrastructure
  • Proven experience in IT service delivery
  • Proven experience in system administration
  • Proven knowledge in ITIL oriented management

Work Rights

Must have or be able to obtain UK Security Clearance

Tailored Resume

Cover Letter