Guest Service Administrator - Aman Rosa Alpina

Amanresorts International Pte. Ltd

San Cassiano, Italy
Operational logistics support
Pre-arrival guest correspondence
Guest billing and deposit management
The Guest Service Administrator serves as the operational heartbeat of the property, bridging the gap between front-of-house excellence and meticulous back-office coordination

Job Summary

  • The Guest Service Administrator serves as the operational heartbeat of the property, bridging the gap between front-of-house excellence and meticulous back-office coordination.
  • This role ensures that every guest's journey is expertly planned, documented, and executed, managing the administrative logistics that make "unscripted" service possible.
  • Key responsibilities include managing operational logistics, pre-arrival excellence, administrative precision, data stewardship, and acting as a departmental liaison.

Matching Summary

The Guest Service Administrator serves as the operational heartbeat of the property, bridging the gap between front-of-house excellence and meticulous back-office coordination.

Skills & Requirements

Must-have

  • Operational logistics support
  • Pre-arrival guest correspondence
  • Guest billing and deposit management
  • Guest History database maintenance
  • Departmental communication hub

Nice-to-have

  • Seamless luxury guest experience
  • Unscripted service delivery
  • Poised and efficient in fast-paced environments
  • Meticulous back-office coordination

Key Requirements

  • 1-2 years administrative/concierge support
  • 5-star luxury environment experience
  • Property Management Systems knowledge
  • Microsoft Office Suite proficiency
  • Full professional English and Italian proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter