User Support Technician

NC Department of Adult Correction

Not specified (potentially hybrid or onsite based on state agency norms).
Hardware and software support
Technical advice on software packages
Lan/hard disk back-ups
The NC Department of Adult Correction is seeking a User Support Technician to provide essential hardware and software support to users within the agency. The role requires strong communication skills, technical knowledge, and the ability to resolve routine IT issues in a customer-facing environment

Job Summary

  • Employees in this class perform tasks to aid in the on-going support of computer users.
  • Duties require excellent customer service and strong communication skills in a customer-facing environment.
  • The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation.

Matching Summary

Match Score: 75

The NC Department of Adult Correction is seeking a User Support Technician to provide essential hardware and software support to users within the agency. The role requires strong communication skills, technical knowledge, and the ability to resolve routine IT issues in a customer-facing environment.

Skills & Requirements

Must-have

  • hardware and software support
  • technical advice on software packages
  • LAN/hard disk back-ups
  • hardware and software installation
  • disk formatting
  • first line of professional IT support
  • troubleshoots basic/routine issues
  • customer-facing environment

Nice-to-have

  • sense of ownership of problems
  • proactive relationships with customers
  • providing education to customers
  • quality and compliance driven

Key Requirements

  • Associate degree in computer science or IT related field
  • High school diploma and two years of experience
  • Coursework in computer or information technology may be substituted
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter