Account Operations Executive (Service Delivery)

MORGAN MCKINLEY PTE. LTD.

Singapore, Singapore
Not specified (potentially hybrid or onsite)
Service delivery oversight
Client escalation management
Team leadership and supervision
Morgan McKinley Pte. Ltd. is seeking an Account Operations Executive for a one-year renewable contract in Singapore. The role focuses on service delivery, client engagement, and operational management, requiring strong leadership and communication skills

Job Summary

  • This role serves as the primary escalation point for clients to ensure prompt resolution and transparent communication on service delivery matters.
  • The successful candidate will lead a small team of junior staff to meet agreed service levels, KPIs, and operational targets while enforcing Standard Operating Procedures.
  • The position requires driving incident management and closure by implementing corrective actions to restore and enhance client confidence.

Matching Summary

Match Score: 75

Morgan McKinley Pte. Ltd. is seeking an Account Operations Executive for a one-year renewable contract in Singapore. The role focuses on service delivery, client engagement, and operational management, requiring strong leadership and communication skills.

Skills & Requirements

Must-have

  • Service delivery oversight
  • Client escalation management
  • Team leadership and supervision
  • SOP implementation and enforcement
  • SLA and KPI adherence
  • Incident management and resolution

Nice-to-have

  • BPO market landscape understanding
  • Grid technology exposure
  • Continuous improvement mindset
  • Inclusive workplace culture promotion
  • Strong stakeholder communication skills

Key Requirements

  • Minimum 1 year relevant experience
  • Minimum Diploma qualification
  • Proficiency in Microsoft Office applications

Work Rights

Not specified

Tailored Resume

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