Customer Service Representative - Keilor Downs

Commonwealth Bank

Keilor Downs, Australia
Not specified
Exceptional customer service delivery
In-depth customer conversations
Financial health checks
The Commonwealth Bank is seeking a Customer Service Representative for their Keilor Downs branch, responsible for delivering high-quality banking experiences to customers. The role requires effective communication, problem-solving skills, and the ability to work in a fast-paced retail environment while supporting customer financial needs

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Keilor Downs Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

The Commonwealth Bank is seeking a Customer Service Representative for their Keilor Downs branch, responsible for delivering high-quality banking experiences to customers. The role requires effective communication, problem-solving skills, and the ability to work in a fast-paced retail environment while supporting customer financial needs.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Financial Health Checks
  • In-branch technology demonstration
  • Problem-solving and effective solutions

Nice-to-have

  • Integrity and customer focus
  • Building a career with CommBank
  • Improving financial wellbeing

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

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