To design, deliver and elevate personalized guest experiences by combining the charm of a luxury concierge, the foresight of a guest relations manager, and the attentiveness of a butler
Job Summary
To design, deliver and elevate personalized guest experiences by combining the charm of a luxury concierge, the foresight of a guest relations manager, and the attentiveness of a butler.
Be the single point of contact for high-profile, loyalty-tier, or long-stay guests and collaborate with various departments to pre-empt guest needs.
Track guest feedback, identify delight and pain points, and recommend service innovations while maintaining discretion, confidentiality and emotional intelligence at all times.
Matching Summary
To design, deliver and elevate personalized guest experiences by combining the charm of a luxury concierge, the foresight of a guest relations manager, and the attentiveness of a butler.