Client Service Specialist

Citi

Kowloon, Hong Kong, Hong Kong
On-site
Excellent level of customer service
Promote products and services
Manage material resources and employees
Citi is seeking a Client Service Specialist in Kowloon, Hong Kong, to ensure exceptional customer service and support the branch's operations. The role involves managing client interactions, promoting financial products, and adhering to compliance standards

Job Summary

  • The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more.
  • We offer our employees resources and tools to volunteer in the communities in which they live and work.

Matching Summary

Match Score: 85

Citi is seeking a Client Service Specialist in Kowloon, Hong Kong, to ensure exceptional customer service and support the branch's operations. The role involves managing client interactions, promoting financial products, and adhering to compliance standards.

Skills & Requirements

Must-have

  • excellent level of customer service
  • promote products and services
  • manage material resources and employees
  • efficiently contribute with control and security functions
  • perform efficient and accurate banking transactions

Nice-to-have

  • build connection between digital platform and clients
  • remodeling client banking behavior in embracing digitization
  • empower employees to manage financial well-being

Key Requirements

  • Bachelor's/University degree or equivalent experience
  • Experience in customer service, sales and/or referencing in branches
  • Consistently demonstrates clear and concise written and verbal communication

Work Rights

Not specified

Tailored Resume

Cover Letter