Patient Representative 11am-11pm Friday, Saturday, Sunday

Carilion Services Inc

Roanoke, VA, United States
Not specified; not specified; comprehensive medica...
Onsite
Effective communication with patients and families
Problem solving in high-stress emergency situations
Knowledge of hipaa guidelines and patient rights
Carilion Services Inc is seeking a Patient Representative to work onsite from 11 am to 11 pm on Fridays, Saturdays, and Sundays. The role involves providing frontline customer service in the Emergency Department, addressing patient concerns, and facilitating communication between patients and medical staff

Job Summary

  • The Patient Representative serves as a vital resource for patients and families by utilizing effective communication and professionalism to resolve potential problem situations within the Emergency Department.
  • This role involves identifying and responding to complaints, providing emotional support during crises, and working to reduce the percentage of left without being seen (LWBS) patients.
  • Carilion Clinic offers a comprehensive benefits package including medical, dental, vision, an employer-funded pension plan, paid time off, and access to onsite fitness studios.

Matching Summary

Match Score: 85

Carilion Services Inc is seeking a Patient Representative to work onsite from 11 am to 11 pm on Fridays, Saturdays, and Sundays. The role involves providing frontline customer service in the Emergency Department, addressing patient concerns, and facilitating communication between patients and medical staff.

Salary

Not specified; Not specified; Comprehensive Medical, Dental, & Vision Benefits; Employer Funded Pension Plan; Paid Time Off

Skills & Requirements

Must-have

  • Effective communication with patients and families
  • Problem solving in high-stress emergency situations
  • Knowledge of HIPAA guidelines and patient rights
  • Ability to handle combative or hostile individuals
  • Collaboration with medical personnel for care plans

Nice-to-have

  • Experience in emotional support and crisis linkage
  • Strong interpersonal skills for diverse interactions
  • Willingness to assist with phone calls and surveys
  • Flexibility to work varying shifts including weekends
  • Interest in participating in educational opportunities

Key Requirements

  • Bachelor's degree required or 4 years of relevant experience
  • BLS Certification required
  • Excellent interpersonal and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter