The primary role is to supervise all front office staff while providing efficient, friendly, and excellent customer service at all times; and to maintain a clean, professional, top-quality Front Office in accordance with hotel standards
Job Summary
The primary role is to supervise all front office staff while providing efficient, friendly, and excellent customer service at all times; and to maintain a clean, professional, top-quality Front Office in accordance with hotel standards.
Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow, maximum service to all guests, and that hotel standards are being maintained.
Coordinate and remain in close communication with the Director of Rooms, group coordinators, and reservations and housekeeping departments.
Matching Summary
The primary role is to supervise all front office staff while providing efficient, friendly, and excellent customer service at all times; and to maintain a clean, professional, top-quality Front Office in accordance with hotel standards.