Standard operating procedures design and enforcement
The Systems & Service Operations Director for Controls is accountable for operational governance and execution excellence across the Controls Order-to-Cash lifecycle
Job Summary
The Systems & Service Operations Director for Controls is accountable for operational governance and execution excellence across the Controls Order-to-Cash lifecycle.
This role ensures disciplined Percentage of Completion management, predictable backlog-to-invoice conversion, and strong system governance across countries and Controls domains.
The position establishes standard work through robust SOPs and provides functional leadership to country and domain systems leaders to ensure consistency, compliance, and cash velocity.
Matching Summary
The Systems & Service Operations Director for Controls is accountable for operational governance and execution excellence across the Controls Order-to-Cash lifecycle.
Skills & Requirements
Must-have
Controls Order-to-Cash process governance
Percentage of Completion management
Standard Operating Procedures design and enforcement
Service systems leadership and governance
Backlog health and invoicing conversion monitoring
Cross-functional alignment with finance and IT
Nice-to-have
Lean and operational excellence principles
Strong influencing skills in matrix organizations
Highly analytical and data-driven leadership style
Continuous improvement and problem-solving
Key Requirements
Senior leadership experience in global multi-country environment
Deep expertise in Order-to-Cash and Percentage of Completion Accounting
Proven ability to design and enforce SOPs at scale