Service Desk Representative Analyst Ii

Allstate

Not specified (assumed to be hybrid based on industry standards and job nature)
Technical support for hardware and software
Problem-solving and issue resolution
Collaborate with it teams
Allstate is seeking a Service Desk Representative Analyst II to join their IT support team. This role involves providing technical support, collaborating on system improvements, and mentoring junior team members while contributing to Allstate's mission of protecting families

Job Summary

  • The Service Desk Representative Analyst II is responsible for handling technical issues and providing support to users across the organization.
  • This role involves collaborating with IT teams to implement system improvements and participating in the deployment of new applications and services.
  • Joining Allstate means being part of a winning team making a meaningful impact while supporting causes that matter.

Matching Summary

Match Score: 75

Allstate is seeking a Service Desk Representative Analyst II to join their IT support team. This role involves providing technical support, collaborating on system improvements, and mentoring junior team members while contributing to Allstate's mission of protecting families.

Skills & Requirements

Must-have

  • Technical support for hardware and software
  • Problem-solving and issue resolution
  • Collaborate with IT teams
  • Manage ticket escalation
  • Develop and maintain documentation

Nice-to-have

  • Train and mentor junior analysts
  • Participate in system audits
  • Promote continuous learning culture

Key Requirements

  • 0-2 years experience preferred
  • 4 year Bachelors Degree preferred
  • No supervisory duties

Work Rights

Not specified

Tailored Resume

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