Analyst 2, Onsite Support

K2 Services

Carmel, IN, United States
**
Microsoft windows enterprise environment support
Desktop hardware and software troubleshooting
End user technical support via deskside phone email
** K2 Services is seeking an Analyst 2 for Onsite Support in Carmel, IN, to provide technical assistance primarily in a Microsoft Windows environment. The ideal candidate will have extensive experience in desktop support and customer service, and will be responsible for troubleshooting and resolving IT issues for employees on-site. **

Job Summary

  • This onsite role provides proactive technology-focused customer service to support Opensity Solutions at a client office.
  • The position involves responding to IT tickets, visiting employees for troubleshooting, and resolving escalated desktop application and OS issues.
  • Responsibilities include deploying desktop applications, maintaining network connectivity, and assisting with hardware rollouts and data migrations.

Matching Summary

Match Score: 75

** K2 Services is seeking an Analyst 2 for Onsite Support in Carmel, IN, to provide technical assistance primarily in a Microsoft Windows environment. The ideal candidate will have extensive experience in desktop support and customer service, and will be responsible for troubleshooting and resolving IT issues for employees on-site. **

Skills & Requirements

Must-have

  • Microsoft Windows enterprise environment support
  • Desktop hardware and software troubleshooting
  • End user technical support via deskside phone email

Nice-to-have

  • Experience in law firm environment preferred
  • Knowledge of legal specific applications like iManage
  • Previous IT user training experience

Key Requirements

  • Bachelor's or associate degree in computer science or related field
  • Minimum of 4 years of desktop support experience
  • Working knowledge of local area networks and cabling topologies

Work Rights

Not specified

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