Supervisor - Patient Access - Olgmc Emergency Department - Evenings

Ochsner Health

Lafayette, United States
On-site
Patient flow management
Staff performance monitoring
Customer service initiatives
Ochsner Health is seeking a Supervisor for Patient Access in the Emergency Department, responsible for managing patient flow and supervising staff to ensure efficient service delivery. The role requires significant experience in a healthcare or customer service environment and offers a full-time evening schedule

Job Summary

  • This job supervises the Patient Access functions.
  • Monitors and manages patient flow to minimize patient wait times.
  • Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.

Matching Summary

Match Score: 85

Ochsner Health is seeking a Supervisor for Patient Access in the Emergency Department, responsible for managing patient flow and supervising staff to ensure efficient service delivery. The role requires significant experience in a healthcare or customer service environment and offers a full-time evening schedule.

Skills & Requirements

Must-have

  • patient flow management
  • staff performance monitoring
  • customer service initiatives
  • conflict mitigation
  • schedule management

Nice-to-have

  • adapting to patient population
  • reporting statistics to leadership
  • developing team initiatives

Key Requirements

  • High school diploma or equivalent
  • Minimum of 7 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment
  • 2 years of customer service experience with a bachelor’s degree

Work Rights

Not specified

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