Call Centre Supervisor (collections)

AllianceOne

Toronto, ON, Canada
Base: $19.00 cadph; bonus/equity: not specified; b...
6 months supervisory experience
6 months agent experience
High school diploma required
The role involves managing and developing a team of agents to meet performance targets and ensure high-quality customer service in the collections sector

Job Summary

  • The role involves managing and developing a team of agents to meet performance targets and ensure high-quality customer service in the collections sector.
  • Candidates must be able to provide real-time support during calls and professionally handle escalated or irate customer inquiries.
  • The position requires adherence to company policies and proactive communication of operational bottlenecks to management.

Matching Summary

The role involves managing and developing a team of agents to meet performance targets and ensure high-quality customer service in the collections sector.

Salary

Base: $19.00 CAD/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 6 months supervisory experience
  • 6 months agent experience
  • High school diploma required
  • Real-time call support skills
  • Performance metric management

Nice-to-have

  • Bachelor's degree preferred
  • Internal JUMP initiative completion
  • Emotional intelligence and empathy
  • Experience with diverse channels
  • Strategic problem-solving abilities

Key Requirements

  • High school diploma
  • 6 months supervisory experience
  • 6 months agent experience at AllianceOne
  • English language fluency

Work Rights

Not specified

Tailored Resume

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