Technical Support Engineer

BD

Durham, NC, USA
Base: $79,600.00 - $131,300.00 usd annual; bonus/e...
Fully remote
5 years technical support experience
Dc motor control and servo systems knowledge
Flexible schedule including weekends and holidays
The role involves delivering technical support and resolving issues for BD Parata's pharmacy automation systems to advance the world of health

Job Summary

  • The role involves delivering technical support and resolving issues for BD Parata's pharmacy automation systems to advance the world of health.
  • Candidates must demonstrate strong customer service skills while guiding end users through complex troubleshooting of robotics and control boards.
  • BD fosters a culture of on-site collaboration requiring a minimum of 4 days in-office presence per week to ensure smooth operations.

Matching Summary

The role involves delivering technical support and resolving issues for BD Parata's pharmacy automation systems to advance the world of health.

Salary

Base: $79,600.00 - $131,300.00 USD Annual; Bonus/Equity: Not specified; Benefits: Comprehensive Total Rewards program including performance-based culture

Skills & Requirements

Must-have

  • 5 years technical support experience
  • DC motor control and servo systems knowledge
  • Flexible schedule including weekends and holidays
  • Troubleshooting Windows OS and SQL databases
  • Strong customer service skills in technical environment

Nice-to-have

  • Hands-on PLC design and modification experience
  • Prior field service with pharmacy automation
  • Scripting languages C# and C++ knowledge
  • Remote support tools BeyondTrust and Teamviewer
  • Associate's degree in technical field

Key Requirements

  • High School Diploma or equivalent
  • 5 years related Technical Support Engineering experience
  • Willingness to travel when required
  • Ability to work rotational holiday coverage

Work Rights

Not specified

Tailored Resume

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