Technical Support Specialist I - Sacramento

The Jackson Laboratory

Sacramento, CA, US
Base: $27.29 - $39.58; bonus/equity: not specified...
**
End-user computing system support
Itsm platform ticket management
Standard hardware deployment assistance
** The Jackson Laboratory is seeking a Technical Support Specialist I for its Sacramento location, responsible for providing foundational technical support for end-user computing systems and applications. The role requires effective customer service skills, basic technical troubleshooting, and adherence to established IT standards. **

Job Summary

  • The Technical Support Specialist I provides foundational technical support for end-user computing systems and resolves routine issues under general direction.
  • This role is a high-value contributor to sustaining JAX IT Support Excellence by following ITIL-aligned processes for incident and request activities.
  • The Jackson Laboratory is an independent nonprofit biomedical research institution with nearly 3,000 employees dedicated to discovering precise genomic solutions for disease.

Matching Summary

Match Score: 75

** The Jackson Laboratory is seeking a Technical Support Specialist I for its Sacramento location, responsible for providing foundational technical support for end-user computing systems and applications. The role requires effective customer service skills, basic technical troubleshooting, and adherence to established IT standards. **

Salary

Base: $27.29 - $39.58; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • End-user computing system support
  • ITSM platform ticket management
  • Standard hardware deployment assistance
  • Operating system troubleshooting
  • Documented procedure adherence

Nice-to-have

  • Strong customer service commitment
  • Collaborative team learning approach
  • Knowledge base article contribution
  • Ongoing technical skill development
  • Effective professional communication

Key Requirements

  • High School Diploma or GED required
  • One to three years of technical support experience
  • CompTIA ITF+ or CompTIA A+ certification preferred
  • Associate's degree in IT or related field preferred

Work Rights

Not specified

Tailored Resume

Cover Letter