Technical Delivery Support Analyst - Peakon

Workday Inc

Fully remote
Saas enterprise software support
Investigate and diagnose issues
Customer case management
Handle a queue of support cases, prioritizing issues based on severity and customer impact

Job Summary

  • Handle a queue of support cases, prioritizing issues based on severity and customer impact.
  • Our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Handle a queue of support cases, prioritizing issues based on severity and customer impact.

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Investigate and diagnose issues
  • Customer case management
  • Collaborate with internal teams
  • Analyze log files
  • Basic SQL syntax knowledge

Nice-to-have

  • Creative approach to problem-solving
  • Mentoring and coaching others
  • Knowledge Centered Service contribution
  • Web service integration experience
  • Health monitoring tools experience

Key Requirements

  • 3+ years of experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Basic experience with API client tools
  • Demonstrable ability to support or implement HCM, Talent Acquisition or Talent solutions

Work Rights

Not specified

Tailored Resume

Cover Letter